‘Unknown Ticket’
This message appears when attempting to scan a ticket that has not been uploaded to FIXR or belongs to a different event/platform*.
Check whether the ticket is for the correct event, date and time, and that it’s an official ticket for your event.
You can use the FIXR Entry Manager to scan tickets sold via another platform, but these need to be uploaded to FIXR in advance. Find out more about uploading and scanning third-party tickets here.
‘Wrong Ticket Type’
If you've set up the Entry Manager to exclude certain ticket types – for example, you only want to scan VIP Tickets at a dedicated VIP Entrance – scanning an excluded ticket type triggers this warning.
You may choose to override the restriction and admit the attendee, or deny entry as appropriate.
‘Ticket Already Used'
This error indicates that the ticket has previously been scanned.
The Entry Manager will display the time it was last scanned. Verify whether it was scanned in error, or whether the ticket has already been used to gain admission.