What the Sale Status Does
On sale – The pass is available to buy, as long as all of the following are true:
The pass status is set to Live
The pass is visible to customers
It is not sold out
If sale dates are set, the pass is within the active sale period
Not on sale – The pass stays visible (based on your visibility settings) but cannot be purchased.
How to Change the Sale Status
There are several ways to update a pass’s sale status:
Option 1: From the Actions Menu (Card or List View)
Click the three-dot menu (
...) on the pass card or row.Choose Stop sales to pause purchases.
Choose Restart sales to resume purchases.
Option 2: From the Pass Details Panel
Click View details from the card or list view.
Locate the Sale status dropdown near the bottom.
Select On sale or Not on sale.
Option 3: While Editing the Pass
Click Edit from the pass menu.
Navigate to the Publishing step or tab.
Use the Sale status dropdown to switch between On sale and Not on sale.